Information we collect
Account and workspace details, business records you enter, communications and support requests, payment-status information supplied by payment providers, and technical records needed to secure and operate the service.
How we use information
To provide and secure Aurao, support users, process subscriptions, deliver requested communications, improve reliability and meet legal obligations. Aurao does not sell personal information.
Workspace responsibility
Each customer controls the business information placed in its workspace and the people it authorises. Customers must have a lawful basis for collecting and using personal information through Aurao.
Service providers and locations
Aurao uses specialist infrastructure, communications, payment and support providers. Information may be processed in Australia or other locations where those providers operate, subject to appropriate safeguards.
Retention and security
Information is retained for as long as needed to provide the service, meet legal obligations and support recovery. Aurao uses access controls, encryption, audit records, monitoring and backups, but no online service can guarantee absolute security.
Your choices and rights
You can update your information or permanently delete your Aurao login from Your profile in the app. Account deletion immediately revokes access and anonymises the login identity. A workspace may retain business, payroll, invoice, payment and audit records where another organisation controls them or retention is required for security, tax, employment or other legal obligations.
Cookies and diagnostics
Aurao uses essential cookies for sign-in, security and preferences, plus limited diagnostics needed to understand reliability and product use.
Subprocessors
The infrastructure, payment, communication and support providers that process personal information for Aurao, with their purpose and processing location, are listed on the subprocessors page.
Contact
Privacy questions can be sent to support@aurao.io. We may verify your identity before acting on a request.
This policy may be updated as Aurao and applicable requirements change. Material changes will be communicated through the service or the contact details on the account.